Privacy Policy
This policy explains how Mtambo Holdings Group handles personal information and protects privacy under POPIA.
1. Introduction
Mtambo Holdings Group (Pty) Ltd (CIPC Reg No: 2026/614054/07, Tax No: 9089227301, CSD Supplier No: MAAA1753097, B-BBEE Level 1 Contributor) ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and protect personal information when you use our website and services.
2. POPIA Compliance
We process personal information in accordance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) (POPIA). We apply the POPIA conditions for lawful processing, including accountability, processing limitation, purpose specification, information quality, openness, security safeguards, and data subject participation.
3. Information We Collect
We may collect contact details (such as name, email address, phone number), business details, project information, communication history, and technical usage data (such as browser type and basic analytics). We only collect information necessary for service delivery, communication, and lawful business operations.
4. How We Use Personal Information
We use personal information to respond to enquiries, provide and improve services, manage contracts and billing, maintain platform security, and comply with legal obligations. We do not sell personal information.
5. Lawful Basis for Processing
Where applicable, we process personal information based on consent, contractual necessity, legal obligations, legitimate business interests, or other lawful grounds recognized under POPIA and applicable law.
6. Sharing and Operators
We may share information with trusted service providers (operators) strictly for hosting, infrastructure, communication, analytics, or delivery support. Operators are bound by confidentiality and security obligations and may only process information under our instructions.
7. Cross-Border Transfers
Where services involve cloud infrastructure or international tools, personal information may be transferred across borders. We take reasonable steps to ensure adequate protection and lawful safeguards consistent with POPIA.
8. Data Retention
We retain personal information only for as long as necessary to fulfill business purposes, contractual obligations, dispute resolution, and legal or regulatory requirements. When no longer required, information is securely deleted or de-identified where reasonably possible.
9. Security Safeguards
We implement reasonable technical and organizational security measures to protect personal information against loss, unauthorized access, disclosure, alteration, or destruction. While no system is completely risk-free, we continuously review and improve safeguards.
10. Your Rights (POPIA Data Subject Rights)
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion or destruction where appropriate, objection to certain processing, withdrawal of consent (where processing is consent-based), and lodging a complaint with the Information Regulator of South Africa.
11. Cookies and Tracking
Our website may use essential cookies and basic analytics technologies to improve performance and user experience. You can manage cookie preferences through your browser settings, though disabling some cookies may affect website functionality.
12. Contact and Complaints
For privacy-related requests or concerns, contact Mtambo Holdings Group using the details on our Contact page. If your concern is unresolved, you may approach the Information Regulator (South Africa) in accordance with POPIA.
13. Policy Updates
We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. Updated versions will be posted on this page with the revised effective date.